Case Studies

Real-world success stories of regulatory crisis resolution, policy advocacy, and market access facilitation for global manufacturers in India.

OMEGA QMS has successfully resolved mission-critical regulatory challenges for multinational corporations, preventing millions of dollars in losses through expert policy advocacy, government liaison, and accelerated BIS compliance facilitation.

QCO Enforcement Extension Secured for Fuji Electric

Client: Fuji Electric Co., Ltd. Industry: Commercial Dispensing Appliances Standard: IS 302-2-75

When a Quality Control Order mandating IS 302-2-75 compliance became fully enforceable with no further extensions permitted, Fuji Electric faced detained shipments worth millions, halted customs clearance, and imminent supply chain disruption. OMEGA QMS secured a government reversal within less than 4 weeks, preventing catastrophic business loss.

<4 Weeks

Resolution Timeline

$M+

Shipments Released

Zero

Supply Interruption

The Challenge

A QCO mandating compliance with IS 302-2-75 for Commercial Dispensing Appliances and Vending Machines was issued with a 6-month implementation window, followed by a final 6-month extension with explicit government communication that no further extensions would be granted.

Critical Situation

Fuji Electric had not yet obtained the mandatory BIS license under IS 302-2-75
Imported consignments worth millions of dollars were detained at Indian ports
Customs clearance could not be undertaken under the enforced QCO
Goods already in warehouses could neither be stored further nor sold in the market
OEM supply schedules and commercial rollouts were on the brink of disruption
Significant demurrage and contractual liabilities were building rapidly
High risk of damage to customer confidence and market credibility

Our Approach

OMEGA QMS activated its Policy Advocacy & Government Interface division to lead an accelerated crisis-resolution effort:

Regulatory Gap Analysis

Conducted comprehensive impact analysis centered on non-availability of BIS license

Technical & Legal Submissions

Prepared and filed comprehensive documentation with regulatory bodies

Multi-Level Government Engagement

Frequent and escalated engagement with Ministry of Commerce & Industry, BIS, and technical committees for electrical safety

Diplomatic Support Coordination

Aligned support through Embassy of Japan, New Delhi and the Honourable Ambassador of Japan

Intensive Monitoring & Follow-up

Continuous tracking and acceleration of the relief process

Outcome

Successful Resolution

Enforcement of the QCO under IS 302-2-75 was successfully extended again, despite prior refusal stance
Detained consignments were released, clearing port backlogs
Warehoused goods were permitted for commercial distribution
Customers experienced zero interruption in ongoing projects and supplies
Fuji Electric gained valuable time to complete BIS licensing without business disruption
OMEGA QMS strengthened its reputation as a trusted advisor for mission-critical regulatory matters

Impact for Fuji Electric

Impact Area	Result
Market Access	Protected and maintained without interruption
Regulatory Risk	Completely averted through policy intervention
Supply Chain Stability	Restored within compressed timeline
Financial Impact	Millions in potential losses prevented

Why OMEGA QMS

In-depth competency in navigating BIS licensing and QCO enforcement
Senior Government advocacy network with influence at policy level
Ability to deliver high-stake outcomes under compressed timelines
Proven partner to global multinational corporations operating in India

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Facilitating ISP Exemptions for Seamless Market Access

Client: Leading International Steel Manufacturer Industry: Steel & Metallurgical Products Authority: Ministry of Steel

A major global steel producer with full BIS certification faced an immediate compliance crisis when one of their Integrated Steel Plant (ISP) licenses was inadvertently excluded from the Ministry of Steel's notified list. OMEGA QMS secured formal ISP exemption, clearing detained shipments and restoring business continuity through strategic representation and stakeholder coordination.

100%

Consignments Cleared

Zero

Supply Disruption

Formal

ISP Exemption Granted

Background

A major global steel producer had obtained BIS certification for their products; however, one of their Integrated Steel Plant (ISP) licenses was inadvertently not included in the list notified by the Ministry of Steel.

This exclusion created an immediate compliance risk, with potential implications for imports, customs clearances, and business continuity in India. Although the manufacturer had fully complied with all BIS and QCO requirements, the omission prevented their materials from being recognized as eligible under the ISP exemption framework.

The Challenge

The regulatory environment around Quality Control Orders (QCOs) continues to evolve rapidly in India. Manufacturers frequently encounter:

Common QCO Challenges

Sudden compliance obligations
Inadvertent omissions in notified lists
Ambiguities in exemption applicability
Delays in securing clarifications or approvals

The client required urgent intervention to avoid business disruption, detention of shipments, and significant financial losses.

OMEGA QMS Intervention

OMEGA QMS engaged on a turnkey mandate involving:

Gap Assessment & Verification

Validated manufacturing compliance against all QCO and Indian Standards requirements

Strategic Representation

Drafted detailed submissions highlighting the eligibility of the plant for ISP exemption

Stakeholder Engagement

Coordinated with senior officials across Ministry of Steel, BIS Certification Directorate, and policy units

Follow-up and Clarifications

Responded to all procedural queries backed by technical documentation and precedent cases

Outcome

Successful Resolution

The Ministry of Steel formally granted ISP exemption to the client's license
All pending consignments cleared without disruption
Business continuity and supply chain stability restored
Strengthened compliance credibility with authorities

Impact Delivered

Parameter	Benefit
Supply Chain Continuity	Prevented customs detentions and market shortages
Time & Cost Savings	Eliminated re-testing and re-licensing expenses
Policy Recognition	Manufacturer positioned as fully compliant ISP
Ease of Doing Business	Regulatory friction removed entirely

This result reinforced confidence in India as a reliable and structured market for large global suppliers in the steel domain.

Why OMEGA QMS

In-depth competency in navigating BIS licensing and QCO enforcement
Senior Government advocacy network with influence at policy level
Ability to deliver high-stake outcomes under compressed timelines
Proven partner to global multinational corporations operating in India

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Facing a Regulatory Challenge?

Our Policy Advocacy & Government Interface division has helped multinational corporations resolve mission-critical compliance issues in India. Let us help you navigate complex QCOs, secure extensions, and facilitate market access.

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