Privacy Policy

Information We Collect

Information You Provide:

• Contact details: Name, company name, designation, email address, phone number, and business address
• Business information: Company registration details, GST number, product specifications, testing requirements
• Certification data: Product details, manufacturing processes, quality documentation for BIS/ISI certification
• Communication records: Emails, inquiry forms, support tickets, and consultation notes
• Payment information: Banking details, billing addresses, purchase orders (processed securely)

Information Collected Automatically:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent, referral sources, search queries on our site
• Location data: Country and city (derived from IP address) for service optimization
• Cookies and similar technologies for site functionality and analytics

How We Use Your Information

• Service Delivery: Process certification applications, provide consultancy, fulfill equipment orders, and deliver technical support
• Communication: Respond to inquiries, send quotations, provide project updates, and share regulatory notifications
• Customization: Tailor equipment specifications, recommend suitable testing solutions, and provide relevant certification guidance
• Quality Improvement: Analyze service usage, gather feedback, improve products, and enhance customer experience
• Compliance: Meet legal obligations, maintain records as per regulatory requirements, and respond to lawful requests
• Marketing: Send newsletters, industry updates, and promotional content (with your consent, which you can withdraw anytime)

Legal Basis for Processing

We process your information based on:

• Contract Performance: To deliver services you've requested or purchased
• Legal Obligations: To comply with BIS regulations, tax laws, and other statutory requirements
• Legitimate Interests: For business operations, fraud prevention, and service improvements
• Consent: For marketing communications and optional services

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

• Service Partners: Testing laboratories, calibration agencies, logistics providers (under confidentiality agreements)
• Regulatory Bodies: BIS, NABL, and other authorities as required for certification and compliance
• Professional Advisors: Legal counsel, auditors, consultants bound by professional confidentiality
• Technology Providers: Hosting services, email providers, analytics platforms (data processors only)
• Business Transfers: In case of merger, acquisition, or asset sale (with continued privacy protection)
• Legal Requirements: When required by law, court order, or to protect rights and safety

Data Security Measures

We implement comprehensive security measures including:

• SSL/TLS encryption for data transmission
• Secure servers with firewalls and intrusion detection
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Incident response procedures for potential breaches

Data Retention

We retain your information for:

• Certification records: 7 years or as required by BIS regulations
• Equipment purchase records: 10 years for warranty and service history
• Financial records: As per Income Tax Act requirements (typically 8 years)
• Marketing data: Until consent is withdrawn or 3 years of inactivity
• Website analytics: 26 months from collection

Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Opt-out of marketing communications or certain processing activities
• Restriction: Limit how we use your information in specific circumstances
• Withdraw Consent: Where processing is based on consent

To exercise these rights, email us at privacy@omegaqms.com with proof of identity.

Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for website functionality, security, and user authentication
• Analytics Cookies: To understand website usage and improve user experience (Google Analytics)
• Preference Cookies: To remember your settings and choices
• Marketing Cookies: For relevant advertising and campaign effectiveness (with consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Services

Our website may contain links to third-party websites, including:

• Government portals (BIS, NABL, Quality Council of India)
• Testing standard organizations (ISO, ASTM, BIS)
• Payment gateways (for secure transactions)
• Social media platforms

These third parties have their own privacy policies. We recommend reviewing them before providing any information.

International Data Transfers

While we primarily operate in India, we may transfer data internationally for:

• Cloud storage and backup services
• International certification support
• Global customer support

We ensure appropriate safeguards are in place for any international transfers.

Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.

Data Breach Notification

In the unlikely event of a data breach that may affect your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach, along with steps taken to address it and recommendations for protecting your information.

Updates to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be notified via:

• Email notification to registered users
• Prominent notice on our website
• Update date modification at the top of this policy

Continued use of our services after notification indicates acceptance of the updated policy.

Contact Our Privacy Team

For privacy-related queries, concerns, or to exercise your rights, please contact:

Data Protection Officer
OMEGA QMS Pvt. Ltd.
Email: privacy@omegaqms.com
Phone: +91-9871014015
Address: New Delhi, India

We aim to respond to all privacy requests within 30 days.

Grievance Redressal

If you are not satisfied with our response to your privacy concerns, you may escalate to:

Grievance Officer
Email: grievance@omegaqms.com

You also have the right to lodge a complaint with relevant data protection authorities in your jurisdiction.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information (which we do not do).

European Union Privacy Rights

If you are located in the European Union, you may have additional rights under the General Data Protection Regulation (GDPR), including enhanced rights to access, rectification, erasure, and data portability.