ENSURING COMPLIANCE OF ONLINE CONSUMER REVIEWS — PRINCIPLES AND REQUIREMENTS FOR THEIR COLLECTION, MODERATION AND PUBLICATION AS PER IS 19000 WITH OMEGA QMS PVT. LTD.
INTRODUCTION In the rapidly evolving digital marketplace, maintaining consumer trust is paramount. Online consumer reviews play a crucial role in shaping purchase decisions and building brand reputation. However, the integrity and transparency of these reviews are often questioned due to issues like fake reviews and biased moderation. To address these...
